About The Defining Experience Newsletter

Defining Experience educates seasoned leaders and newcomers with insights and actionable advice on design leadership, experience-led culture, emerging technology, and the future of work.

Whether you’re a design leader driving transformation and business impact, a CEO or business leader interested in making your company experience-led, or a designer learning design management and leadership — this is the spot for you.

I post articles and weekly roundups of ideas and content I’m exploring. If there’s a topic you’d like me to cover, let me know.

It’s also a rare glimpse into how senior leadership and transformation work in big tech.

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A Chief Design Officer’s perspective on design leadership, experience-led culture, emerging tech, and the future of work.

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I love shaping product cultures that connect people and make technology more human. Chief Design Officer @ PayPal.